These Terms & Conditions outline how IOM Web Design delivers website development, hosting, domain registration and email services. They provide clarity and protection for both our clients and our business.
Effective Date: February 24, 2026
These Terms &
Conditions govern all services provided by IOM Digital Design Limited trading
as IOM Web Design (“we”, “us”, “our”).
They apply to all
interactions with our business, including our website, proposals, quotations,
invoices, hosting services, domain registration, DNS management, email services
and any professional services supplied by us.
By instructing us to carry
out work, paying an invoice, or continuing to use our services, you confirm
that you accept and agree to be bound by these Terms & Conditions.
You confirm that you are
legally capable of entering into a binding agreement and that you will use our
services lawfully.
Content published on our
website is owned by or licensed to IOM Web Design.
You
may view, download and print material for your own lawful business use, but you
may not reproduce, modify, distribute or republish content without our written
permission.
You
must not misuse our website or attempt to gain unauthorised access to any
systems, servers or data.
You must not introduce malware, attempt to disrupt
services or use our content in a way that suggests endorsement where none
exists.
Where we provide website design or development services, work will be carried out in accordance with the agreed quotation, proposal or written confirmation.
Any additional work outside the agreed scope may incur additional charges.
Upon full and cleared payment of all website build fees, ownership of the completed website design and content created specifically for you transfers to you.
This transfer does not include third-party software, plugins, frameworks, hosting systems, licensed tools or development methodologies used in the creation of the website. Until full payment has been received, all intellectual property rights remain with IOM Web Design.
We reserve the right to
display completed websites within our portfolio and marketing materials unless
otherwise agreed in writing.
Websites may include third-party software, plugins or licensed editing tools.
Some websites are developed using licensed white-label website editing software held under a professional licence owned by IOM Web Design. These licences remain our property and are authorised on a per-domain basis.
Where third-party licensing affects editing access or continued functionality, we will explain any relevant licensing requirements if services are being transferred or terminated.
If services are terminated and you wish to continue editing the website using the same software, you may be required to obtain your own licence directly from the relevant provider.
Where premium plugins or licensed components are installed under our account, continued functionality may depend on active licensing.
Upon termination of services, licenses held by us may be withdrawn. We accept no responsibility for compatibility issues, expired licenses or resulting website issues following termination.
Unless otherwise agreed in writing, websites are provided under a managed service model.
Under this model, administrative access to the website backend may not be provided. Updates, edits and maintenance are carried out by us.
Editor access may be granted at our discretion where specifically agreed.
We reserve the right to restrict or revoke access where necessary to protect the security, integrity or stability of the website or hosting environment.
Where we provide website hosting, services are delivered using reputable third-party UK hosting providers.
While we select reliable infrastructure providers and monitor service status, we do not own or control the underlying server infrastructure and cannot guarantee uninterrupted availability.
We do not provide guaranteed uptime unless expressly agreed in writing.
We shall not be liable for interruptions, downtime, data loss or service disruption caused by third-party hosting providers or events beyond our reasonable control.
Where we host websites developed or maintained by third parties, our responsibility is limited to providing hosting infrastructure only. We are not responsible for website code, configuration, plugin conflicts, vulnerabilities or performance issues introduced by third parties.
If a hosted website causes server instability, excessive resource usage or security risk, we reserve the right to suspend hosting until the issue is resolved.
Where websites are hosted by us, routine backups are performed either through the hosting provider’s system or through server-level backup processes configured by us.
Backup retention periods typically range between 6 and 15 days depending on the hosting platform. Backups are provided as a precautionary measure and are not guaranteed as a permanent archive.
While we make reasonable efforts to maintain recoverable backups, restoration cannot be guaranteed in all circumstances.
Clients are responsible for retaining independent copies of critical content where appropriate.
Where we register and manage domain names on behalf of clients, domains are registered in the name of IOM Web Design for administrative and management purposes.
The domain is held on behalf of the client as the intended beneficial user. Domains are set to auto-renew by default. We renew domains prior to issuing an invoice for renewal fees.
Renewal remains conditional upon payment of the invoice issued.
If renewal fees are not paid within the stated invoice period, we reserve the right to suspend management services and shall not be liable for any loss arising from domain expiry.
Where a domain is registered directly by the client, the client is solely responsible for ensuring timely renewal.
Upon termination of services, clients may transfer their domain to another provider. An administration fee may apply to cover the time required to coordinate the transfer. All outstanding balances must be settled before any transfer is processed.
Where email hosting is provided, standard packages may include up to five mailboxes per domain with specified storage limits. Additional mailboxes or storage may be available at additional cost.
Initial mailbox security is configured at setup. Clients are provided with secure access credentials and may update passwords at any time.
Clients are responsible for maintaining secure passwords, protecting login credentials and exercising caution when opening attachments or links.
While spam and malware filtering systems are in place, no email system can guarantee complete protection from phishing, spam or malicious attachments.
We accept no liability for losses resulting from compromised accounts where access credentials have been shared, reused, guessed or exposed through client action.
Where passwords are forgotten, we can reset access credentials upon request.
To exercise your rights, please contact at info at iomwebdesign.com
Invoices are payable within seven days from the invoice date unless otherwise agreed.
Hosting services are typically billed monthly, with some packages billed on a six-monthly basis, dependent on the needs of service.
Timely payment ensures continuity of hosting, domain management, email services and website availability.
If payment is not received within the stated period, we reserve the right to suspend services until outstanding balances are settled. Suspension may include temporary withdrawal of hosting, email access, domain management or website availability.
We will always seek to resolve payment issues reasonably; however, continued non-payment may result in termination of services.
We may suspend services immediately where invoices remain unpaid beyond the due date, services are used unlawfully, hosting resources are abused or security risks are introduced.
Upon termination of services, we are under no obligation to continue hosting, maintaining or supporting the website.
Licensed third-party software under our account may be withdrawn.
Website backups or migration assistance may be provided upon request, subject to settlement of all outstanding balances and payment of applicable administration fees.
To the fullest extent permitted by law, our total liability arising out of or in connection with any services provided by us shall not exceed the total amount paid by the client to IOM Web Design in the 12 months preceding the event giving rise to the claim.
We shall not be liable for loss of profits, loss of revenue, loss of business, loss of reputation, loss of anticipated savings or any indirect or consequential loss.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or any matter which cannot legally be excluded.
We shall not be liable for failure or delay in performing our obligations where such failure results from events beyond our reasonable control.
This includes internet outages, hosting provider failures, registrar failures, cyberattacks, government action, power failure, industrial disputes or natural disasters.
Where possible, we will take reasonable steps to restore services promptly.
We may update these Terms & Conditions from time to time to reflect changes in law, technology or business operations.
The latest version will be available on our website.
Continued use of our services, instruction of further work, or payment of invoices following publication of updated Terms shall constitute acceptance of the revised Terms & Conditions.
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Isle of Man.
The parties agree that the courts of the Isle of Man shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions or the services provided.
If you have any questions or concerns about our Service Terms & Conditions, please contact us:
Email: info@iomwebdesign.com
Phone: +44 (0)7624 428217
Address: 2 Derby Road, Douglas, Isle of Man, IM2 3ET